Charter addresses questions at City Council Meeting

City Council held its last meeting for October on Tuesday.

Eddie Trower, Charter Communications Government Affairs, answered questions regarding Charter’s service within Sidney.

Trower said Fox and NBC would be available in high definition soon. Trower added that 70 percent of people used to have cable television and now that has dropped to 35 percent. Because of those statistics, the Sidney office will still be closing despite public concern on customer service.

Trower said to improve customer service, all call centers have been brought back to the United States. Charter has also been tracking their average wait times on calls and currently average 22 seconds throughout their entire service area.

A contact sheet will also be made for trouble shooting issues that the call center is not able to change. Trower assured council that Charter will pay for shipping if needed, on return digital boxes.

Gaston said “I appreciate all of the calls, in person visits and letters with concerns regarding cable. It makes me a better councilman to be able to address issues. It is my job as a city official.”

The chronic nuisance ordinance was read for the second time. Council stressed no new nuisances will be added to the ordinance that did not already exist. The ordinance will not be adopted until the third reading, which will be at the next city council meeting, on Nov. 8 at 7:15 p.m.

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